Welcome to Respro India (“Respro India”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of the Respro India website, including browsing, purchasing products, creating an account, submitting enquiries, and using any other services or features made available through the website.

By accessing, browsing or using our website, or by placing an order through it, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Cancellation & Refund Policy, and any other policies or terms specifically applicable to particular products or services.

If you do not agree with these Terms, please do not use the website or place an order through it.

These Terms are intended to comply with applicable laws and regulations in India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws and regulations. The e-commerce rules are applicable to goods and services bought or sold through digital or electronic networks.

1. About Respro India

Respro India operates an online platform through which customers may browse, purchase and access information relating to products offered by us.

Product availability, pricing, specifications, offers, delivery timelines and other information displayed on the website may change from time to time.

However, nothing in these Terms is intended to exclude or restrict any rights or protections available to consumers under applicable Indian law.

2. Eligibility and Use of the Website

By using this website, you confirm that:

• The information you provide to us is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website to commit fraud, impersonate another person or entity, or engage in unlawful activity.
• You will not interfere with the security, operation or functionality of the website.
• You will not attempt to gain unauthorised access to our systems, accounts, databases or networks.
• You will not introduce viruses, malicious code, harmful files or other technologies that may damage the website or its users.
• You will not use automated systems, bots, scraping tools or similar methods to access or extract website content without our prior written permission.
• You will not reproduce, copy, distribute or commercially exploit our website or its content without permission.

We reserve the right to restrict or suspend access to the website where we reasonably believe that these Terms or applicable law have been violated.

3. Website Content and Information

We make reasonable efforts to ensure that information displayed on the website is accurate and up to date.

However, product descriptions, images, specifications, dimensions, colours, availability, pricing and other information may occasionally contain errors or differences.

Images are provided for representation purposes and actual product appearance may vary due to screen settings, photography, lighting, manufacturing variations or other factors.

We reserve the right to correct errors, update information or modify website content at any time.

Where an error materially affects an order, we may contact you and provide appropriate options in accordance with applicable law.

4. Product Availability

All products displayed on the website are subject to availability.

A product being displayed on the website does not necessarily guarantee that it will remain available for purchase.

We reserve the right to:

• Limit quantities available for purchase
• Discontinue products
• Modify product specifications
• Restrict purchases where necessary to prevent fraud, abuse or unlawful activity
• Correct inventory or availability errors

If a product becomes unavailable after you place an order, we will inform you and provide the appropriate resolution, including cancellation and refund where applicable.

5. Product Pricing

Prices displayed on the website are subject to change.

Unless otherwise stated, applicable taxes, shipping charges, handling charges or other additional costs will be displayed or communicated as applicable before completion of the purchase.

We make reasonable efforts to maintain accurate pricing information. If a material pricing or listing error occurs, we may contact you before fulfilling the order.

If an order cannot reasonably be fulfilled due to an obvious pricing error, we may cancel the affected order and provide a refund of any amount already paid, subject to applicable law.

We will not use these provisions to avoid fulfilling valid orders merely because prices subsequently change.

6. Orders and Order Acceptance

When you place an order through our website, you are making a request to purchase the selected product(s) subject to these Terms.

After receiving your order, we may send an acknowledgement confirming that your order has been received.

An order acknowledgement does not necessarily mean that the order has been accepted or dispatched.

An order may be accepted, rejected or cancelled based on factors including:

• Product availability
• Pricing or listing errors
• Payment issues
• Incomplete or inaccurate information
• Delivery restrictions
• Suspected fraudulent or unauthorised activity
• Duplicate or unusually large orders
• Other legitimate operational or legal reasons

If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our refund process and applicable law.

7. Customer Information and Account

Where account creation is available, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to provide accurate information and promptly update information that becomes inaccurate.

You should notify us if you suspect that your account has been accessed without authorisation.

We may suspend or terminate an account where reasonably necessary due to suspected fraud, misuse, security concerns, violation of these Terms or applicable law.

Our collection and use of personal information is governed by our Privacy Policy.

8. Payments

Payments may be processed through third-party payment gateways or other authorised payment service providers.

By proceeding with a payment, you confirm that you are authorised to use the selected payment method.

We may not receive or store complete payment credentials such as card PINs, CVVs or banking passwords where payments are processed directly through a third-party payment provider.

Payment processing may also be subject to the terms and privacy policies of the relevant payment provider.

An order will generally be processed only after successful confirmation of payment or other approved payment arrangements.

9. Shipping and Delivery

We will make reasonable efforts to process and dispatch accepted orders within the timelines communicated on the website or at the time of purchase.

Delivery timelines may vary depending on:

• Product availability
• Delivery location
• Courier/logistics provider
• Weather or natural events
• Public holidays
• Transportation disruptions
• Regulatory restrictions
• Other circumstances beyond our reasonable control

Once an order has been handed over to a third-party logistics provider, delivery may also be subject to the courier’s operational processes.

For detailed information regarding shipping charges, delivery areas and estimated timelines, please refer to our Shipping Policy.

10. Cancellation, Returns, Refunds and Replacements

Orders may be cancelled, returned, replaced or refunded only in accordance with the applicable Cancellation & Refund Policy and the terms applicable to the particular product.

Where applicable, customers may have rights relating to defective, damaged, incorrect or materially different products under applicable consumer-protection laws.

Nothing in these Terms is intended to take away or restrict any mandatory consumer right available under Indian law.

Where a refund is approved, the refund will generally be processed through the original payment method or another legally permissible method, subject to the applicable payment provider’s processing timelines.

11. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect or materially different from what was ordered, please contact us within the timeframe specified in our applicable return/refund policy.

We may request information reasonably necessary to investigate the issue, such as:

• Order number
• Photographs or videos of the product/package
• Description of the issue
• Delivery information
• Other supporting information

Depending on the circumstances and applicable law, the resolution may include repair, replacement, refund or another appropriate remedy.

12. Promotions, Discounts and Offers

From time to time, Respro India may offer discounts, promotional codes, campaigns, limited-period offers or other promotional benefits.

Unless expressly stated otherwise:

• Promotions may be subject to specific eligibility conditions.
• Promotional offers cannot necessarily be combined.
• Offers may be limited by product, quantity, customer or order.
• Promotional benefits may not be transferable or redeemable for cash.
• We reserve the right to withdraw or modify an offer where permitted by law.

The specific terms displayed with an offer will apply in addition to these Terms.

13. Prohibited Activities

You must not use the website to:

• Commit or facilitate fraud or any unlawful activity
• Misrepresent your identity
• Use another person’s account or payment information without authorisation
• Attempt to bypass website security
• Access restricted areas without authorisation
• Upload malicious software or harmful code
• Scrape or systematically extract website data without permission
• Interfere with website functionality
• Infringe intellectual-property rights
• Submit false, misleading or fraudulent information
• Abuse promotional offers or return/refund mechanisms
• Use the website in a manner that may harm Respro India, its customers, service providers or other users

We may take appropriate action where misuse is identified, subject to applicable law.

14. Intellectual Property

Unless otherwise stated, all content appearing on this website, including:

• Logos and trademarks
• Product images
• Photographs
• Graphics
• Illustrations
• Website designs
• Text and written content
• Product descriptions
• Videos
• Icons
• Layouts
• Software and website functionality

is owned by or licensed to Respro India and is protected under applicable intellectual-property laws.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, modify, publish, distribute, sell, license, create derivative works from or commercially exploit our content without prior written permission.

Nothing in these Terms grants you ownership of our intellectual property.

15. User Reviews, Feedback and Submissions

If the website allows you to submit reviews, feedback, photographs, comments or other content, you agree that:

• Your submission must be truthful and based on your genuine experience.
• You must not submit unlawful, defamatory, abusive, misleading or infringing content.
• You must not submit content belonging to another person without the necessary rights or permission.
• You must not include another person’s private or sensitive information without authorisation.

You retain ownership of content that you lawfully own. However, by submitting content to us, you grant Respro India a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish that content for legitimate business, website, marketing and service-related purposes, subject to applicable law.

We may moderate or remove content that violates these Terms or applicable law.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, logistics providers, analytics services, social-media platforms and other external websites.

Third-party services operate independently and may have their own terms and privacy policies.

Respro India is not responsible for the availability, security, content or privacy practices of independent third-party websites or services.

Where a third-party service is required to complete a transaction, its applicable terms may also apply.

17. Website Availability and Maintenance

We aim to keep the website available and functioning properly but do not guarantee that it will always be:

• Available without interruption
• Free from technical errors
• Free from bugs or vulnerabilities
• Compatible with every device or browser
• Completely free from viruses or other harmful components

We may temporarily suspend, modify or restrict access to the website for maintenance, upgrades, security reasons, technical issues or other legitimate purposes.

18. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, Respro India will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain technical failures, third-party service interruptions, telecommunications failures, natural events, governmental restrictions or other force majeure circumstances.

However, nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable Indian law, including mandatory consumer rights or remedies.

We will not use a limitation-of-liability provision to deprive consumers of rights or remedies available under applicable law.

19. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold Respro India, its officers, employees and authorised representatives harmless from claims, losses, liabilities or expenses arising directly from your:

• Breach of these Terms
• Unlawful use of the website
• Fraudulent activity
• Misuse of the website
• Infringement of another person’s intellectual-property or other legal rights

This provision does not limit any rights or remedies available to you under applicable consumer-protection law.

20. Privacy

Your use of the website may involve the collection and processing of personal information.

Our collection, use, storage and handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

We process personal data in accordance with applicable Indian data-protection and privacy requirements.

21. Consumer Rights

Nothing in these Terms is intended to:

• Exclude mandatory consumer protections
• Restrict statutory remedies
• Waive rights that cannot legally be waived
• Mislead consumers regarding their legal rights

Where applicable, customers may have rights and remedies under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws. The Consumer Protection framework also recognises consumer remedies including product-liability protections and access to consumer dispute-redressal mechanisms.

22. Grievance Redressal

For questions, complaints, order-related concerns or grievances relating to our website or services, please contact:

Grievance/Customer Support Contact
Email: info@resproindia.com
Phone: +91 9022 120120

We will review and address grievances in accordance with applicable law and our internal grievance-handling procedures.

Where a designated grievance officer is required under applicable law, the relevant details will be displayed on the website.

23. Force Majeure

We will not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, fire, epidemic/pandemic events, war, civil unrest, strikes, transportation disruption, government restrictions, telecommunications failures, cyber incidents affecting third-party infrastructure, or other comparable events.

We will make reasonable efforts to minimise the impact of such events and resume affected services as soon as reasonably practicable.

24. Suspension or Termination

We may suspend or restrict your access to the website or terminate an account where reasonably necessary due to:

• Violation of these Terms
• Fraudulent or unlawful activity
• Security concerns
• Abuse of our services
• Misuse of promotional or refund mechanisms
• Legal or regulatory requirements

Termination or suspension will not affect rights or obligations that accrued before termination or those that are intended to survive termination.

25. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and jurisdiction available under applicable law, disputes relating to these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in [Insert City, State, India].

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer dispute-redressal authority or other forum where such right is available under applicable law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, technology, legal requirements or regulatory requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice regarding material changes.

Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue to remain in effect.

28. Entire Agreement

These Terms, together with the Privacy Policy and other policies expressly referenced on the website, constitute the terms governing your use of the website and purchase of products from Respro India, subject to any additional terms specifically applicable to a particular product, service or transaction.

29. Contact Us

For questions regarding these Terms & Conditions, please contact:

Respro India
Email: info@resproindia.com
Phone: +91 9022 120120