At Respro India (“Respro India”, “we”, “us”, or “our”), we aim to process and deliver your orders safely and within the estimated timelines communicated at the time of purchase.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered within India.

By placing an order through our website, you acknowledge and agree to the shipping terms described below, subject to your rights under applicable Indian consumer-protection laws.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing time may be longer for:

• Customised or specially manufactured products
• Products with specific processing requirements
• Orders requiring additional verification
• Products temporarily awaiting stock
• Unforeseen operational circumstances

Where a material delay in processing is anticipated, we will make reasonable efforts to communicate the updated expected timeline.

The estimated delivery timeline begins after the order has been processed and dispatched unless otherwise stated on the product page or at checkout.

2. Delivery Timelines

Estimated delivery times within India are generally:

These are estimated timelines and not guaranteed delivery dates, unless a specific guaranteed delivery commitment has been expressly communicated to you.

Actual delivery time may vary depending on the destination, courier availability, product availability and other circumstances affecting transportation.

Certain products or locations may have different delivery timelines, which will be communicated on the relevant product page or at checkout where applicable.

3. Shipping Charges

Shipping charges, where applicable, will be calculated and displayed at checkout.

Shipping charges may depend on factors including:

• Delivery location
• Order weight and dimensions
• Number of items
• Courier/service availability
• Delivery service selected
• Applicable promotional offers

From time to time, Respro India may offer free or discounted shipping for selected products, order values, locations or promotional campaigns.

Any applicable shipping charge or free-shipping eligibility will be displayed before you complete your purchase.

4. Delivery Areas

We currently provide shipping services within India.

Delivery availability may vary by:

• PIN code
• Courier serviceability
• Product type
• Product dimensions or weight
• Regulatory or logistical restrictions

If a particular PIN code or product cannot be serviced, we will communicate this where reasonably possible.

International Shipping

Respro India currently does not offer international shipping.

We may introduce international delivery in the future. If international shipping becomes available, the applicable delivery charges, duties, taxes, restrictions and delivery terms will be communicated separately.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp or another available communication channel.

You can use the tracking information to monitor the shipment through the applicable courier or logistics provider.

Tracking information may take some time to become active after dispatch.

For any significant issue with tracking or delivery, please contact our customer support team.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Complete delivery address
• PIN code
• Valid phone number
• Email address, where required
• Any relevant building, apartment, landmark or access information

Please review your address carefully before completing your order.

If you identify an incorrect address after placing an order, contact us as soon as possible. We will try to update the address where the order has not yet been dispatched.

Once an order has been dispatched, changes to the delivery address may not always be possible and may depend on the courier’s operational capabilities.

7. Delivery Attempts

Our courier or logistics partner may make one or more delivery attempts depending on its operational procedures.

Delivery may be delayed or unsuccessful where:

• The recipient is unavailable
• The address is incomplete or incorrect
• The provided contact number is unreachable
• Access to the delivery location is restricted
• The recipient refuses delivery
• The courier is unable to service the location
• Circumstances outside the courier’s reasonable control affect delivery

If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts or customer refusal, additional shipping or re-dispatch charges may apply where permitted and will be communicated to the customer before re-dispatch.

This provision does not apply where the delivery failure is attributable to an error or failure on our part or where applicable law provides otherwise.

8. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances including:

• Courier or logistics delays
• High order volumes
• Weather conditions
• Natural disasters
• Transportation disruptions
• Public holidays
• Strikes or labour disruptions
• Government restrictions
• Remote-location delivery constraints
• Incorrect or incomplete address information
• Other circumstances beyond our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to provide an updated delivery status.

A delay does not automatically constitute cancellation or a refund unless provided for under our Refund Policy or applicable law.

9. Damaged or Tampered Shipments

We take reasonable precautions to ensure products are securely packed before dispatch.

If the package appears visibly damaged, opened, broken, wet, tampered with or otherwise compromised at the time of delivery, customers are encouraged to:

1. Inspect the package where reasonably possible.
2. Photograph or record the condition of the package before opening it.
3. Refuse delivery where the package is clearly damaged or tampered with and refusal is reasonably possible.
4. Contact Respro India as soon as possible.

If damage is discovered after accepting and opening the package, please notify us within 7 days of delivery, or within any longer period applicable under the product-specific return policy or applicable law.

Please provide photographs or videos where available to help us investigate the issue.

The absence of immediate photographic/video evidence or failure to report within 24 hours will not by itself remove a customer’s statutory rights where a remedy is otherwise available under applicable law.

For further information, please refer to our Refund, Return & Cancellation Policy.

10. Lost or Missing Shipments

If tracking indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the relevant courier or logistics partner to investigate the shipment.

Where a shipment is confirmed as lost in transit, we will take appropriate action in accordance with our policies, the courier’s applicable procedures and applicable law.

Customers should not be required to bear the loss of a shipment that was lost due to circumstances attributable to Respro India or its delivery arrangements, subject to applicable law.

11. Missing Items or Incomplete Orders

If your order arrives with:

• Missing products
• Missing components or accessories
• Incorrect quantities
• An incorrect product
• An incomplete package

please contact us within 7 days of delivery with your order number and relevant details.

Where reasonably available, photographs or videos of the package and its contents may help us investigate and resolve the issue more quickly.

Depending on the circumstances, we may arrange delivery of the missing item, replacement, refund or another appropriate remedy.

12. Multiple Shipments

If an order contains multiple products, items may be dispatched separately due to:

• Different warehouse locations
• Product availability
• Product size or weight
• Courier limitations
• Operational requirements

Where applicable, separate tracking details may be provided for each shipment.

If items from the same order arrive separately, this does not necessarily mean that any item is missing.

13. Customised or Made-to-Order Products

Customised, personalised or specially manufactured products may require additional processing time.

The estimated processing and delivery timeline for such products will be communicated on the relevant product page, quotation or order confirmation, where applicable.

Such products may also be subject to specific cancellation, return or refund conditions.

Please refer to the applicable product terms and our Refund, Return & Cancellation Policy before placing an order.

14. Delivery to Remote and Extended-Service Areas

Some PIN codes may require additional delivery time due to limited courier connectivity or extended-service-area requirements.

Additional charges may apply for certain locations where communicated at checkout.

Where a location is not serviceable, we will inform the customer where reasonably possible and provide an appropriate resolution for any payment already received.

15. Shipping Charges on Returns and Refunds

Shipping and return-pickup charges in connection with a return or refund will be handled according to our Refund, Return & Cancellation Policy.

Where the return is due to a defective, damaged, incorrect or materially non-conforming product, reasonable return logistics costs will be handled in accordance with applicable law and our refund/return process.

16. Delivery Partners

We may use third-party courier and logistics providers to deliver orders.

Although we work with delivery partners to provide reliable service, delivery schedules and operational procedures may be controlled partly by the relevant logistics provider.

Customers may receive communications directly from the courier regarding delivery attempts, tracking or scheduling.

17. Force Majeure and Circumstances Beyond Our Control

Respro India will not be responsible for delivery delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Floods, earthquakes or other natural events
• War or civil unrest
• Government restrictions
• Strikes or transportation disruptions
• Major infrastructure failures
• Epidemic or pandemic-related restrictions
• Significant telecommunications or logistics disruptions
• Other events that materially affect transportation or fulfilment

We will make reasonable efforts to minimise the impact of such events and resume normal delivery operations as soon as reasonably practicable.

18. Changes to Shipping Information

We may update our shipping methods, delivery partners, serviceable locations, charges and estimated timelines from time to time.

Any applicable shipping charges and delivery estimates will be displayed at the relevant stage of the purchase process.

Changes made after an order has been placed will not ordinarily alter the terms already applicable to that completed order, except where required by law or where circumstances require an alternative arrangement.

19. Consumer Rights

This Shipping & Delivery Policy is intended to operate alongside applicable Indian laws and regulations, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable requirements.

Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.

Where a delivery issue results in a product being defective, damaged, incorrect, incomplete or materially different from what was ordered, the customer’s rights will be handled in accordance with applicable law and our Refund, Return & Cancellation Policy.

20. Contact Us

For questions regarding shipping, delivery, tracking or an order that has not arrived, please contact:

Respro India
Email: support@resproindia.com
Phone: +91 9022 120120

When contacting us regarding an order, please provide your order number, registered contact details and a brief description of the issue so that we can assist you more efficiently.