Privacy Policy
At Respro India (“Respro India”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how we protect it, and the rights available to you under applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules and regulations issued thereunder, as and when they become applicable to our processing activities.
By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Respro India, we may collect the following categories of personal information:
- Personal and Contact Information
- Full name
- Email address
- Mobile/telephone number
- Billing and shipping address
- Communication preferences
- Account and Order Information
- Account/login information, where applicable
- Products purchased or considered
- Order history
- Delivery and transaction details
- Customer support queries, feedback and other communications
- Payment Information
Payments may be processed through third-party payment service providers. We may receive transaction-related information such as payment status, transaction reference and payment method.
Where payment information is processed directly by a third-party payment provider, Respro India does not ordinarily receive or store complete card, banking or other payment credentials.
- Technical and Usage Information
When you access our website, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Website pages visited
- Referring/exit pages
- Date and time of access
- General website interaction and usage information
- Cookies and similar technologies
- Information You Voluntarily Provide
We may also collect information that you voluntarily provide through contact forms, enquiries, reviews, feedback, surveys, customer service interactions, or other communications with us.
We aim to collect only information that is reasonably necessary for the relevant purpose.
2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order or submit a form
- When you create or use an account
- When you communicate with our customer support team
- Automatically through cookies and similar technologies
- Through service providers involved in payment, delivery, analytics, hosting and website operations
- From other lawful sources where permitted by applicable law
3. Why We Use Your Personal Information
We may process your personal information for legitimate and lawful purposes, including to:
- Process, confirm, fulfil and deliver your orders
- Process payments and refunds
- Provide customer support and respond to enquiries
- Manage customer accounts, where applicable
- Communicate order confirmations, shipping updates and service-related notifications
- Provide information about products, offers or promotions where permitted and, where required, with your consent
- Improve our products, website, services and customer experience
- Understand website usage and analyse performance
- Detect, prevent and investigate fraud, misuse, security incidents and other unlawful activities
- Maintain the security and functionality of our website and systems
- Comply with applicable legal, regulatory, tax, accounting and law-enforcement requirements
- Establish, exercise or defend legal rights and claims
- Perform other purposes that are disclosed to you at the time your information is collected or otherwise permitted under applicable law
Under India’s DPDP framework, processing should be connected to a lawful purpose and appropriate notice/consent requirements. The notified Rules specifically contemplate clear, plain-language notices explaining the personal data involved and the specified purpose of processing.
4. Consent and Your Choices
Where processing of your personal data requires consent, we will seek consent in accordance with applicable law.
Where consent is the basis for processing, you may withdraw your consent through the available mechanisms or by contacting us, subject to any legal or contractual consequences of such withdrawal.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Certain information may continue to be processed where we are required or permitted to do so under applicable law or where it is necessary for purposes such as completing an existing transaction, maintaining records, preventing fraud, resolving disputes or complying with legal obligations.
5. Marketing Communications
If you have subscribed to receive promotional communications, we may send you information about products, offers, services, updates or other marketing communications.
You may opt out of promotional communications at any time by:
- Using the unsubscribe option provided in the communication; or
- Contacting us using the details provided in this Privacy Policy.
Please note that you may continue to receive essential service communications, such as order confirmations, payment updates, delivery notifications, security alerts or other transactional messages.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools and similar technologies to:
- Enable essential website functionality
- Remember preferences and settings
- Understand how visitors use our website
- Measure website performance
- Improve user experience
- Support relevant marketing and advertising activities, where applicable
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some parts of our website.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
7. Sharing and Disclosure of Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary with trusted third parties and service providers who assist us in operating our business, including:
- Payment gateways and payment service providers
- Courier, logistics and delivery partners
- Website hosting and technology service providers
- Customer support and communication service providers
- Analytics and website-performance providers
- IT, cybersecurity and fraud-prevention service providers
- Professional advisers, auditors and legal advisers
- Government authorities, regulators, courts or law-enforcement agencies where required or permitted by law
Where appropriate, we expect service providers handling personal information on our behalf to maintain suitable confidentiality and security safeguards.
We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, subject to applicable law.
8. Payment Information
Online payments may be processed through third-party payment gateways.
Respro India does not intend to store complete payment credentials such as full debit/credit card numbers, CVV numbers, PINs or banking passwords on its own systems unless expressly stated otherwise and lawfully permitted.
Payment-related information is subject to the privacy and security practices of the relevant payment service provider.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Depending on the nature of the information and the risks involved, safeguards may include access controls, authentication, encryption or secure transmission technologies, monitoring, backups and internal security procedures.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.
India’s notified DPDP framework also establishes security and breach-related obligations for covered data fiduciaries, with detailed requirements being introduced through the phased commencement of the Act and Rules.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, or comply with applicable legal, tax, accounting and regulatory requirements.
When personal information is no longer required for a lawful purpose, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal retention practices.
11. Your Privacy Rights
Subject to applicable law and the phased implementation of the DPDP framework, you may have rights relating to your personal data, including the right to:
- Request access to information about your personal data being processed
- Request correction or updating of inaccurate or incomplete personal data
- Request deletion of personal data where applicable
- Withdraw consent where processing is based on consent
- Request information regarding the processing of your personal data
- Raise a grievance regarding our handling of your personal data
- Nominate another individual to exercise applicable rights on your behalf, where provided by applicable law
Requests will be handled in accordance with applicable legal requirements, including any identity-verification or other reasonable measures necessary to protect your information.
12. Grievance Redressal
If you have any concern, question, complaint or request regarding the collection or use of your personal information, you may contact our designated privacy/grievance contact using the details below.
Privacy & Grievance Contact
Email: info@resproindia.com
Phone: +91 9022 120120
We will review and respond to privacy-related requests and grievances within the timelines prescribed by applicable law.
Where required under applicable law, information regarding the designated person/contact for privacy or consumer grievances will also be made available on the website.
The Consumer Protection (E-Commerce) Rules, 2020 include requirements concerning grievance redressal information for applicable e-commerce entities.
13. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited or restricted under applicable law.
Where applicable, we will comply with the requirements concerning processing of children’s personal data under Indian data-protection laws, including any requirements relating to verifiable parental or guardian consent.
If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us so that we can take appropriate action.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment gateways, social-media platforms or other services.
Once you leave our website or interact with a third-party service, that third party’s privacy policy and terms may apply. We are not responsible for the privacy, security or content practices of independent third parties.
We encourage you to review their privacy policies before providing personal information.
15. International Data Transfers
Some of our technology, hosting, analytics, payment, communication or other service providers may process information outside India.
Where personal data is transferred or processed outside India, we will take such steps as may be required under applicable Indian law and regulations, including any restrictions or conditions applicable to cross-border transfers.
16. Data Breach and Security Incidents
If we become aware of a personal data breach affecting personal data processed by us, we will take reasonable steps to contain, investigate and remediate the incident.
Where notification is required under applicable law, we will provide notifications to the relevant authority and/or affected individuals within the prescribed timelines and in the manner required by law.
17. Legal and Regulatory Compliance
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, including, as applicable:
- Digital Personal Data Protection Act, 2023
- Digital Personal Data Protection Rules, 2025
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020 and applicable amendments
- Information Technology Act, 2000 and applicable rules/regulations
- Other applicable privacy, cybersecurity, consumer-protection, taxation and regulatory requirements
The DPDP Act’s commencement has been specifically phased by government notification, and the DPDP Rules, 2025 likewise contain staggered commencement dates. Therefore, the website should be reviewed and updated as each relevant provision becomes operational.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our products, services or business practices
- Technology and data-processing practices
- Applicable laws and regulations
- Regulatory requirements or guidance
Any updated version will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
19. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Respro India
Email: info@resproindia.com
Phone: +91 9022 120120