At Respro India (“Respro India”, “we”, “us”, or “our”), we are committed to providing quality products and a reliable shopping experience. If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what was advertised, we will provide an appropriate resolution in accordance with this Policy and applicable Indian consumer-protection laws.

This Policy explains the circumstances in which orders may be cancelled and products may be returned, replaced or refunded.

Nothing in this Policy is intended to restrict or exclude any mandatory rights or remedies available to consumers under applicable Indian law.

1. When Can You Request a Return or Refund?

A return, replacement or refund may be considered where:

• The product received is damaged during transit.
• The product is defective or does not function as represented.
• The wrong product, model, size or variant has been delivered.
• The order is incomplete or one or more items are missing.
• The product received is materially different from the product description or specifications displayed on our website.
• The product is otherwise eligible for a remedy under applicable law or the specific product warranty.

For eligible products, customers should raise a return or refund request within 7 days from the date of delivery, unless a longer period is specified for a particular product or is required under applicable law.

The 7-day period does not limit any statutory rights or remedies that may apply to defective, unsafe, misrepresented, counterfeit or otherwise non-conforming products.

2. Conditions for Return

Where a return is approved, the product should, wherever reasonably possible:

• Be returned with its original packaging.
• Include all accessories, components, manuals, warranty cards and other items supplied with the product.
• Include the original invoice or order details.
• Not have been altered, tampered with or damaged after delivery.
• Be securely packed to prevent further damage during return transit.

For products reported as damaged, defective or incorrect, Respro India may request photographs, videos or other reasonable information to assess the issue.

The requirement to provide photographs, videos, packaging or other information will not be used to deny a legitimate consumer remedy where such documentation is not reasonably available.

3. Products That Are Generally Not Eligible for Return

Unless otherwise required by applicable law, the following products may not be eligible for return:

• Customised, personalised or specially manufactured products.
• Products that have been used, altered, modified or damaged by the customer.
• Products damaged due to improper installation, handling, storage, misuse or failure to follow the manufacturer’s instructions.
• Products returned without required components or accessories where the missing items prevent proper evaluation or resale.
• Products specifically identified on the product page as non-returnable due to their nature.

Important: A product will not be excluded from a legally applicable remedy merely because it was purchased during a sale, promotional campaign or at a discounted price. Defective, damaged, incorrect, materially misrepresented or otherwise non-conforming products will be handled in accordance with applicable law.

4. Inspection and Approval

Once a return request is submitted, Respro India may review the information provided and, where necessary, arrange for the product to be inspected.

Approval of a return does not necessarily mean that a refund will automatically be issued. Depending on the circumstances, the appropriate resolution may include:

• Replacement
• Repair, where applicable
• Refund
• Another remedy permitted under applicable law

We will communicate the applicable resolution to the customer.

5. Replacement

Where an eligible product is defective, damaged, incorrect or otherwise qualifies for a replacement, customers may be offered a replacement of the same product, subject to availability.

If the same product is unavailable, Respro India may provide an alternative resolution, which may include a refund or another appropriate remedy, subject to applicable law and the circumstances of the order.

Where the issue is attributable to Respro India or the product was delivered defective, damaged or incorrect, reasonable return/replacement logistics costs will not ordinarily be passed on to the customer.

6. Refunds

Once a refund has been approved, Respro India will initiate the applicable refund within 14 days, or within such other period as may be prescribed under applicable law.

Where reasonably possible, refunds will be made to the original payment method used for the transaction.

The time taken for the amount to appear in the customer’s account may depend on the bank, card issuer, payment gateway or other payment service provider.

Refunds may include the eligible product amount and applicable delivery/return charges where required by the circumstances or applicable law.

7. Shipping and Return Charges

For Defective, Damaged or Incorrect Products

Where the return is due to:

• A defective product
• Damage during delivery
• An incorrect product being supplied
• A missing item
• A material mismatch between the product received and the product ordered/advertised

Respro India will, where applicable, bear reasonable return or replacement shipping costs.

For Other Eligible Returns

Where a return is permitted for another reason, applicable shipping or return-pickup charges, if any, will be communicated before the return is processed.

Any such charges will be applied transparently and in accordance with applicable law and the terms displayed at the time of purchase.

8. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order, provided the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. However, where applicable, the customer may be able to initiate a return after delivery in accordance with this Policy and applicable law.

If an order is successfully cancelled after payment has been received, the applicable refund will be initiated through the original payment method or another permissible method.

Cancellation requests can be submitted through the contact details provided below.

9. Orders Cancelled by Respro India

Respro India may cancel an order where reasonably necessary, including in circumstances such as:

• Product unavailability
• An obvious pricing or listing error
• Payment failure or payment reversal
• Incorrect or incomplete delivery information
• Suspected fraudulent or unauthorised activity
• Delivery restrictions
• Technical or inventory errors
• Circumstances beyond our reasonable control

If payment has already been received for an order cancelled by Respro India, the applicable amount will be refunded in accordance with this Policy and applicable law.

10. Damaged Products Received at Delivery

Customers are encouraged to inspect the outer packaging and product upon delivery wherever reasonably possible.

If the package appears visibly damaged, customers should photograph the package before opening it and contact Respro India as soon as possible.

If damage is discovered after opening the package, please notify us within 7 days of delivery with the order details and available photographs/videos.

Failure to report damage immediately will not by itself remove a consumer’s rights where a remedy is otherwise available under applicable law.

11. Missing, Wrong or Incomplete Orders

If you receive:

• A product different from what you ordered
• A different quantity
• A missing component
• An incomplete package
• An incorrect model or variant

please contact us within 7 days of delivery.

After verification, we may arrange a replacement, supply the missing item, or provide another appropriate remedy depending on the circumstances.

12. Product Warranty

Some products may be covered by a manufacturer’s or Respro India’s warranty.

Where a warranty applies, warranty terms, duration, exclusions and claim procedures may vary by product.

Warranty coverage does not remove or limit any statutory consumer rights that may apply.

For warranty-related claims, customers may be required to provide the invoice, order number, serial number or other relevant information.

13. Refunds for Promotional or Discounted Orders

Products purchased during sales, promotional campaigns or using discount codes may be subject to specific promotional terms displayed at the time of purchase.

However, promotional pricing does not by itself remove applicable consumer rights relating to defective, damaged, incorrect, materially misrepresented or otherwise non-conforming products.

Any promotional amount, coupon, cashback or discount treatment in the event of cancellation or return will be handled according to the applicable offer terms and applicable law.

14. Partial Refunds

In certain circumstances, only part of an order may be eligible for a refund.

For example, where:

• Only one item in a multi-item order is defective.
• Only part of an order was delivered incorrectly.
• A specific item is unavailable and the remaining order is fulfilled.

The refund will generally correspond to the affected product or portion of the order, together with any applicable charges required to be refunded under the circumstances.

15. How to Request a Return, Replacement or Refund

To raise a request, please contact us using the details below:

Email: support@resproindia.com
Phone: +91 9022 120120

Please provide:

• Order number
• Name and contact details used for the order
• Product name
• Reason for the request
• Photographs/videos, where available
• Description of the issue
• Any other information reasonably required to process the request

We recommend contacting us as soon as possible after identifying an issue.

16. Return Pickup and Inspection

Where a return is approved, Respro India may arrange a return pickup through an authorised logistics partner or provide instructions for returning the product.

Customers should retain the product and its packaging until the return process has been completed.

Where an inspection is required, the resolution may be subject to verification of the reported issue.

We will not unreasonably delay a valid return, replacement or refund request.

17. Refund Processing Time

Once the refund has been approved and any required return/inspection process has been completed, Respro India will initiate the refund within the applicable period.

Although we aim to process refunds promptly, the final credit to your account may take additional time depending on the payment gateway, bank, card issuer or other financial institution.

If a refund has been initiated but has not been credited within the expected timeframe, customers may contact us for assistance.

18. Fraudulent or Abusive Return Requests

Respro India reserves the right to investigate suspected fraudulent, abusive or repeated misuse of the return, refund or replacement process.

Examples may include:

• False damage or defect claims
• Returning a different product
• Returning a product after unauthorised modification
• Repeated misuse of promotional or refund mechanisms
• Providing materially false information

Where misuse is reasonably established, we may reject the affected request or take other appropriate action, subject to applicable law.

This provision will not be used to deny a legitimate consumer claim.

19. Consumer Rights

This Policy is intended to operate alongside applicable Indian consumer-protection laws and regulations, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

Nothing in this Policy is intended to:

• Exclude mandatory consumer rights
• Prevent a customer from exercising a statutory remedy
• Waive rights that cannot legally be waived
• Restrict access to a competent consumer dispute-redressal mechanism
• Mislead customers regarding their legal rights

Government guidance for e-commerce entities specifically addresses return/refund processes for defective, wrong, spurious or materially non-conforming products and states that accepted refund requests should be paid within a maximum of 14 days.

20. Changes to This Policy

Respro India may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our business practices, products, payment processes, or applicable laws and regulations.

The updated version will be published on this page with a revised “Last Updated” date.

21. Contact Us

For questions regarding cancellations, returns, replacements or refunds, please contact:

Respro India
Email: support@resproindia.com
Phone: +91 9022 120120

For privacy-related matters, please refer to our Privacy Policy and use the contact information specified there.